ASP/SaaS Manual Production Case Study System Development/Operations Company
Reduction of call center and operational cost reduction. Case study: System development and operations company.
The existing ASP user manual was aimed at developers and was very difficult for actual users to understand, so we made significant changes to the structure and rewrote the content. Since many users were not very familiar with computers, we abandoned the function-based manual structure and instead adopted a purpose-based manual structure. We also categorized the content into different levels, from beginners to advanced users, to provide optimal usage guidance based on the user's situation. As a result, inquiries from users drastically decreased, and we received feedback from customers expressing their happiness, stating that "we were able to reduce the call center size and lower operational costs." It was a very rewarding job. For more details, please contact us.
- Company：フィンテックス
- Price：Other
